We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible. If you ordered by Truck Freight or White Glove, please note the instructions below.
Our Truck Freight and White Glove return policy ----------------------------------------------- * When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away. * If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement. * If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy. * If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund. * If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit. * We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don't hesitate to contact us.