How do I check the status of my order?: Visit My Orders for up-to-date order status.
Processing: We're getting your order ready to mail. As soon as it ships, we'll send you a confirmation email.
Pending Return: We are still waiting to receive your item.
Returned (Awaiting Refund): We are processing your refund and will get it to you as soon as possible.
Return Complete (Refund Processed): Your return is finished and we've processed your refund!
Replacements/Parts Ordered: We got it! Your replacements have been ordered.
Replacements/Parts Shipped: Your replacements/parts have shipped!
Refused (Return Pending): You refused your item. We're just waiting to receive it. We're sorry this wasn't what you wanted. *
Your status will be updated by MM/DD/YYYY: We're waiting to learn your tracking number. You should still expect your item to be delivered by the estimated delivery date.
How do I track a package?
Post-Order: Visit My Orders for up-to-date order status. We'll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse. *
Pre-Order: You can calculate estimated delivery dates for each item from the 'Shipping & Returns' tab on the product page.
I received an incomplete order
If you are missing an item, go to My Orders to verify that all items have shipped (to speed up delivery, items may ship from different warehouses). If you need to report a missing item, select 'Return or Replace Items' from My Orders.
Tracking shows "delivered" but I haven't received anything
Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered.
If your package hasn't arrived within two days of the delivery scan:
Check with members of your household, neighbors, doormen, and the front desk to see if someone accepted delivery. Look around your delivery area. Carriers try to leave packages in safe locations. Typical spots include under porches, under benches, back doors, and around garages. Check your mailbox. Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.
If your package still hasn't arrived two days after the delivery scan: