Delivery and Setup
At Unitedchairllc.com, We strive to provide the best home delivery service by partnering with reliable, professional delivery teams in your area. We’ll carefully select the best delivery options for your order to make sure everything arrives safe and sound. Depending on what you purchase, your order may arrive in multiple shipments from different providers.
Delivery is FREE on any order over US$599 (before taxes). If your order is under US$599, the delivery charge is only $25.
Plus all items in the FCA COLLECTION qualify for a FREE SHIPPING discount. (The equivalent discount of any delivery charges will be deducted automatically in the shopping cart on these orders.)
(FCA COLLECTION move to free shipping links)
Scheduling Your Delivery
During the checkout process, you can select a delivery date that works for you for most large item deliveries. This date is based on product and delivery date availability in your area.
When you complete your order, you will receive an email order confirmation, which will specify your preferred delivery date. We'll contact you if this date changes for any reason. We'll also send you an email within 5 days of your delivery to confirm the date and the name of the delivery provider.
Please contact our Customer Care team at least 48 business hours before your selected delivery date if you would like to make any changes.
Preparing for your Delivery
The name on the order must match the government-issued photo ID of the person receiving the delivery. If the purchaser (credit card holder) is NOT going to be home at the time of delivery, please notify us in advance.
If you're having your product delivered somewhere else, or you'd like to have someone else receive it for you, we'll need to confirm those details with you prior to delivery.
The delivery warehouse will contact you the day before or morning of delivery to advise the time window (with the exception of small parcel/threshold deliveries). Regrettably, due to the volume of deliveries that must be routed each day, it is impossible to give exact times.
Delivery associates are required to wear safety footwear at all times and cannot remove their boots, but will put on protective boot covers and/or provide covering to protect your floors.
Please ensure your driveway and walkways are cleared to accept the delivery (i.e. snow & ice). As well please clear the path inside your home to the area where your purchase is to be placed.
During your Delivery
To help protect you from theft and fraud, we require the person listed on the order be on hand, show valid government-issued photo ID and provide their matching signature at the time of delivery.
We request our customers to please inspect their order upon receipt for any visible signs of packaging damage, product damage, incorrect product or missing parts BEFORE signing the proof of delivery document and before assembling the product. If any damage is found, please specify these issues on the proof of delivery before signing for the order.
View our FAQ page or contact our CUSTOMER CARE team for help.
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