United Chair LLc

Return Policy

Return Refund Methods

You can return most items for a refund within 30 days of delivery. You choose from two refund options:

1.) Receive a refund to your original payment method of the product total minus shipping costs

For all return shipping methods, the cost will be deducted from your total refund. You can also choose to ship the item back to us via your own method and pay to ship it yourself. In all cases, you will receive your refund in 3 to 5 business days after we receive your item.

Return Shipping Methods

Once you’ve selected your refund method, you have a few options to ship your item back. You can print your return label at home, request that we mail you a return label, or select 3-Attempt Pickup (the carrier will pick up your return within one business day). You can also choose to get your own mailing label and pay to ship it yourself.

For some larger items, once you initiate the return, you will get a phone call to schedule a pickup of the item.

If your item arrive damaged or defective, we’re happy to help! Click here to report the damage/defect.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). However, there are a few items that cannot be returned, including:

  • Clearance Items
  • Gift Certificates
  • Personalized Items
  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)
  • Items purchased as part of a bundle at a discounted rate, ex. "5 for $25” (unless the entire bundle is returned)

*If you receive a Clearance item and find there is substantial damage or some other issue, please get in touch with us.

To Return an Item

Click here to set up a return.